Past Incidents

One of our IP transit providers will be performing planned maintenance between 2018-06-05 21:00 and 2018-06-06 05:00 UTC to replace a faulty router, which will have an impact on our service. We'll be shutting down our sessions facing them prior to the maintenance window as a precaution and will bring the sessions back up after the work is complete.

We do not anticipate any impact on our network performance or availability, but resilience will be reduced for the duration of the works.

We're currently seeing packet loss affecting some routes via the same transit provider as yesterday evening. We're investigating as a matter of urgency.

21:30 UTC: We're no longer seeing packet loss on the affected routes and network performance has returned to normal.

22:05 UTC: We've shutdown the BGP sessions facing the affected transit provider as a precaution until we've received full details of the outage and are routing traffic via alternative paths.

We're currently seeing packet loss affecting some routes via one of our transit providers. We're investigating as a matter of urgency.

01:00 UTC: The transit provider experienced instability with a router in the path of our service. They are now planning scheduled maintenance to replace the affected device in the coming days.