Past Incidents

One of our upstream transit providers is planning emergency scheduled maintenance to their network tonight (2020-07-09) commencing at 22:00 UTC (23:00 BST). This work is crucial to ensuring the continued performance of the service. The work may result in possible disruption to connectivity to some internet destinations for a period of approximately 20 minutes.

Update: The work was completed with no disruption to service

We're currently seeing intermittent packet loss on routes via one of our upstream transit providers. They are aware of the issue and are investigating further. We're currently taking steps to mitigate any impact by rerouting traffic and will provide further information when available.

UPDATE 11:38 UTC: We're continuing to take steps to reroute affected traffic and network performance should now be back to normal. We are continuing to monitor the situation closely.

UPDATE 15:40 UTC: The upstream issue has now been resolved.