Past Incidents

We're currently seeing packet loss affecting some routes via one of our transit providers. We're investigating as a matter of urgency.

15:55 UTC: Throughput on the affected circuit has now returned to normal. If you're still experiencing network performance issues then please contact support@brightbox.com. We're currently continuing to investigate the cause and will provide more information here when available.

16:30 UTC: We haven't seen any further performance problems, but we're still waiting for more details of the incident from one of our upstream transit providers.

20:00 UTC: We're expecting a full outage report to be issued by the provider tomorrow (2018-04-20).

2018-04-24: The outage report indicates the cause was "human error" and that change procedures have been reviewed and updated to prevent a repeat incident in future.

We experienced an unexpected outage on one of our transit provider BGP sessions in Manchester between 2018-04-17 3:05:00 UTC and 3:50:00 UTC due to a software issue with their equipment.

Traffic was automatically re-routed via alternative paths, but customers may have experienced a brief period of packet loss between 3:50:00 UTC and 3:55:00 UTC after the session came back up, but some traffic was still being dropped in the transit provider network.

We're currently awaiting full details of the route cause from the provider and will publish details here once available.